Safe and Aware Betting

buji Responsible Gaming —
Enjoy the fun, stay in control

Gaming is for entertainment — not for stress. buji is committed to helping you play safely and responsibly.

Why is Responsible Gaming Important?

Online betting and casino gaming are a popular form of entertainment for millions of people. However, like any recreational activity, awareness and self-control are essential. buji believes that responsible gaming is not just a policy — it is a culture we want to share with every one of our players.

Responsible gaming on our platform means playing only within your means, never chasing losses by placing bigger bets, and setting your own time limits for play. buji provides a number of effective tools and resources to help you do exactly that.

Every player's experience is different. Some play once a week, others every day. Our goal is to keep every session enjoyable, and to provide support the moment any concern arises. Remember — gambling can never be a reliable source of income.

Our Protection Features

Deposit Limits

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately. Increasing a limit requires a waiting period, which helps keep you from making impulsive decisions.

Time-Out Feature

If you feel you need a break, set a time-out for anywhere from 24 hours to 6 weeks. No bets can be placed on your account during this period. Access is restored automatically once the break ends.

Self-Exclusion

If you are experiencing long-term difficulties, choose self-exclusion — you can keep your account closed for a minimum of 6 months or permanently. While self-exclusion is active, no promotional messages will be sent to you from buji.

Session Time Limits

Set a maximum time for each gaming session. When the set time is up, the system will automatically alert you and give you the option to end the session. Keeping track of your time is an important part of responsible gaming.

Activity History

You can view a detailed history of all your bets, wins, losses, and transactions at any time. Analyse your spending patterns and make informed decisions.

24/7 Support

If at any moment you feel you need help, buji's Bengali-language 24/7 live chat support is always ready. Our team is trained to understand your situation and guide you in the right direction.

Recognise the Warning Signs

We often do not realise ourselves when recreational gaming is turning into a problem habit. If the following signs appear, it is important to be cautious and to seek help.

  • You keep betting in hopes of recovering lost money and cannot get that thought out of your head.
  • You are betting with money meant for household expenses, rent, or other essential costs.
  • You are hiding your gaming from family or friends, or lying to them about it.
  • You want to stop playing but cannot, or you keep trying and failing.
  • When you cannot play, you feel restless, irritable, or anxious.
  • You are spending more time gaming at the expense of work, studies, or family responsibilities.
  • You are turning to gaming to escape stress or emotional pain.

If any of the above signs appear in you, take action now. Remember — asking for help is not a weakness, it is a sign of courage. Contact buji live chat or email us at [email protected].

Take Back Control — Step by Step

01

Log In to Your Account

Access your buji account and go to profile settings. Look for the "Responsible Gaming" section there.

02

Set Your Limits

Set a deposit limit, session time limit, or bet amount limit. Changes become active immediately.

03

Take a Break When You Need One

Choose a time-out or self-exclusion. Our system will honour your request without any questions.

04

Talk to Support

For any issue, contact our Bengali-speaking support team 24/7 via live chat or email.

More About Self-Exclusion

Self-exclusion is a tool through which you can voluntarily stop all betting activity on your account for a set period or permanently. When this feature is activated:

  • No deposits or bets can be placed on the account.
  • No promotional emails or messages will be sent from buji.
  • Any existing balance can be withdrawn.
  • To reactivate the account after the set period ends, you will need to contact support.

More About Deposit Limits

The minimum deposit at buji is ৳200. Once a deposit limit is set, it will not be possible to add more than that amount. If you want to lower your limit, the change takes effect immediately. However, to increase your limit, a cooling-off period must pass — this safeguard protects you in moments when emotions are running high.

For Ages 21 and Above Only

To open an account and play at buji, you must be 21 years of age or older. We verify age at registration and are firmly committed to preventing minors from playing. If a minor member of your household uses your device, make sure to use a password on your account and always log out. If you believe a minor has accessed your account, notify us immediately at [email protected].

Ways to Get Help

Live Chat Support

Our trained support agents are available in Bengali via live chat 24/7. Request a deposit limit, time-out, or self-exclusion through live chat.

Email Support

If you are not comfortable talking on live chat, email us at [email protected]. Our team will respond promptly and your information will be kept completely confidential.

FAQ Section

Answers to common questions about responsible gaming can be found on our FAQ page. Details on self-exclusion, changing limits, and closing your account are all covered there.

Advice for Family Members

If you feel that a family member or friend is struggling with a gambling-related problem, be there for them. Rather than criticising directly, speak with empathy. Encourage them to seek help. Our support team is also able to advise family members.

Remember — the message of responsible gaming applies not just to the individual, but to the whole family and community. buji wants every one of its users and their loved ones to stay healthy and happy.

Frequently Asked Questions

Log in to your buji account, go to profile settings, and set a daily, weekly, or monthly deposit limit from the "Responsible Gaming" section. Changes take effect immediately. If you have any trouble, get help via live chat.

Yes. You can choose self-exclusion for 6 months, 1 year, or permanently. With permanent self-exclusion, the account cannot be reopened. To request self-exclusion for any duration, write to [email protected] or submit a request via live chat.

Any balance remaining in your account during self-exclusion can be withdrawn. The minimum withdrawal amount is ৳800 and funds typically arrive via bKash, Nagad, Rocket, or Upay within 5–30 minutes.

A time-out is a short-term break (from 24 hours up to a maximum of 6 weeks) that ends automatically after the set period. Self-exclusion is a long-term solution — for a minimum of 6 months, and you need to contact support to reactivate it. Self-exclusion is more effective for serious issues.

Yes, but a request to increase your deposit limit does not take effect immediately — a cooling-off period applies. During this time you can reconsider your decision. Reducing a limit, on the other hand, takes effect immediately.

No. buji is only for those aged 21 and above. Age is verified at registration and identity documents may be requested if needed. Any attempt by a minor to open an account will be rejected.

Play with joy,
stay within your limits

buji is your entertainment companion — but awareness is your best safeguard. If you have questions, check the FAQ; if you want to play, go to the home page.

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