Help Center
buji Frequently Asked Questions
From opening an account to bonuses, deposits, withdrawals, games and security — find answers to all your buji questions here.
buji is a reliable and transparent online casino and betting platform for players in Bangladesh. On this FAQ page we have organised the most frequently asked questions into five categories — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you do not find the answer to your question here, our 24/7 live support team is always ready to help.
👤 Account and Registration
Account and Registration
To open an account at buji you need an active mobile number, a valid email address and a secure password. The registration process is fully guided and can be completed in just a few minutes. Providing accurate details ensures your account is activated quickly.
You must be 21 years of age or older to participate at buji. Minors are not permitted to open an account or play. A national identity card or other supporting documents may be requested for age verification. We believe in responsible gaming.
No. Each person is allowed a maximum of one buji account. Attempting to open multiple accounts may result in all accounts being cancelled and deposited funds may not be returned. This rule is strictly enforced to maintain a fair playing environment.
Click the "Forgot password" option on the login page and enter your registered mobile number or email. A verification code will be sent to you. Confirm your identity with the code and then set a new password. For any difficulty, contact our 24/7 live chat support.
After registration, some details can be updated directly from your profile settings. However, for changes to important information such as your name or date of birth, you will need to contact our support team and may be required to submit appropriate documentation.
💳 Deposits and Withdrawals
Deposits and Withdrawals
Deposits from bKash to buji are usually completed instantly. In most cases the funds appear in your buji wallet within a few seconds to a few minutes of payment confirmation. If there is a slight delay due to a network issue, contact us via live chat.
The minimum deposit amount at buji is ৳200. This limit applies equally to all payment methods — bKash, Nagad, Rocket and Upay. You can start with a small amount to try out our platform.
Yes. Nagad is one of the supported payment methods at buji. Just like bKash, you can deposit and withdraw quickly and securely via Nagad. The minimum deposit is ৳200 and the minimum withdrawal is ৳800. Our support team is ready to help with any issues.
The minimum withdrawal amount at buji is ৳800. Once the request is approved, funds generally reach your mobile banking account within 5 to 30 minutes. Having a verified account makes the process even faster.
buji generally does not deduct any additional fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket or Upay) may apply its own transaction charges — that depends on the respective service's own policy. Speak to our support team for the latest information.
Yes. Both Rocket and Upay are supported at buji. You can easily deposit and withdraw using these methods from anywhere in Bangladesh. The minimum deposit is ৳200 and the minimum withdrawal is ৳800 — the same rules apply for all methods.
🎮 Games and Rules
Games and Rules
To bet on BPL matches at buji, log in first and go to the cricket section. There you will find a list of ongoing and upcoming BPL matches. Choose your preferred match, team or event, enter your bet amount and confirm. Live betting is also available while a match is in progress.
buji offers slot games from a range of well-known providers including PG Soft, Pragmatic Play and JILI. Many popular titles are available including Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems and Super Ace. Visit our slots section to browse all games easily.
Absolutely. buji is a fully mobile-friendly platform. You can play directly in the browser on any Android or iOS smartphone or tablet — no separate app installation is needed. With a fast internet connection, live games can also be enjoyed smoothly.
RTP (Return to Player) is a theoretical percentage that indicates how much of each bet may be returned on average over the long term. It is not a guarantee of winnings — results can vary in any single session. All games at buji use independently verified fair play.
Yes. In the live casino section at buji you will find real-time streaming games from leading providers such as Evolution Gaming and Ezugi. You can play roulette, blackjack, baccarat and other table games with professional live dealers. A good internet connection gives you the best experience.
🎁 Bonuses and Promotions
Bonuses and Promotions
When you open a new account and make your first deposit, buji automatically gives a 150% welcome bonus — up to a maximum of ৳20,000. This means if you deposit ৳1,000 you can start playing with a total of ৳2,500. No separate code is needed for the bonus to take effect.
The wagering requirement for the buji welcome bonus is 25 times (25x). This means before you can withdraw the bonus funds you need to place bets totalling 25 times the bonus amount. This is a reasonable condition in line with industry standards.
The buji VIP program has three tiers — Bronze, Silver and Gold. The more you play, the higher the tier you can reach. Bronze gives up to 0.4% weekly cashback, Silver up to 0.8% and Gold up to 1.2%.
Yes. Weekly cashback is added to your account automatically based on your VIP tier. Visit the buji promotions page or ask our live chat support for full details on the cashback amount and timing.
Each bonus has a set expiry period. If the wagering conditions are not met within the specified time, the bonus and any winnings earned from it may be cancelled. Read the terms and conditions of any bonus carefully before accepting it. Contact our support team to find out more.
🔒 Security and Responsible Gaming
Security and Responsible Gaming
Yes. buji uses advanced SSL encryption technology to keep all your personal and financial information secure. Our servers and payment gateway maintain the highest security standards. Your information is never sold or transferred to third parties.
buji gives the highest priority to responsible gaming. If you feel you are playing excessively, visit our responsible gaming page where you can set limits and use the self-exclusion feature. Our 24/7 support team is also always ready to help.
To self-exclude, contact our live chat support or send an email to [email protected]. Access to your account will be restricted for a specified period or permanently, according to your request. This feature is free and takes effect quickly.
Yes. buji allows players to set daily, weekly or monthly deposit and betting limits. Set these limits yourself and play responsibly. Increasing a limit requires approval and takes time, but reducing a limit takes effect immediately.
buji only features content from trusted and independently verified game providers — such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming and Ezugi. These providers use a Random Number Generator (RNG) which keeps every result completely random and fair.
The buji support team provides assistance 7 days a week, 24 hours a day. You can get quick help with any issue directly via live chat. To contact by email, send a message to [email protected].
Still have questions?
Our Bengali-speaking support team is available 7 days a week, 24 hours a day. Chat with us directly via live chat or send us an email.
Email: [email protected]
How to Get Support
Live Chat
Use live chat for the fastest help. Our Bengali-speaking agents are available 24/7 and typically respond within a very short time.
Email Support
For detailed queries or if you need to attach documents, email us at [email protected]. We aim to reply promptly.
Responsible Gaming
For help with self-exclusion, setting limits or problem gambling, visit our responsible gaming page.